Cancellation and refund policy

Cancellation

In case of cancellation, we process the refund within 24-48 business hours after receiving the cancellation request.
• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through Toolz Spot coupons, which can be used during future purchases.
• Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Refund policy

In case of a refund, we process the refund once the products have been verified by our team.

  • For payments done through credit/debit cards or net banking , the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • No Refund shall be made once products are received.
  • In addition, we also provide the hassle-free option of refund through Toolz Spot coupons, which can be used during future purchases.
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